Accessibility

This accessibility statement applies to the Flourish website.

We want as many people as possible to be able to use this website, and on a variety of devices.

For example, that means you should be able to:
• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
For information that shows how to customise the accessibility features of your computer setup or web browser, you can visit BBC Accessibility Guides.

How accessible is this website

We know some parts of this website are not fully accessible:
• Most older PDF documents are not fully accessible to screen reader software
• Some of our online forms are difficult to navigate using just a keyboard
• Content and functionality provided by third party suppliers is not fully accessible.
• Live video streams do not have captions
• Some of our online forms are difficult to navigate and fill out using just a keyboard or screenreader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille – you can email us at team@flourish.agency
We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems
not listed on this page or think we’re not meeting accessibility requirements, please report
the problem using our email team@flourish.agency

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Design and Learning Centre is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons:
• Third party applications
• Some online forms
• PDFs and other documents.

Non-compliance with the accessibility regulations

Online forms

Some of our online forms are provided by third party suppliers. We are currently reviewing these
forms and working with suppliers to improve accessibility by September 2020 or on renewal of
their contract if sooner.
Content that’s not within the scope of the accessibility regulations

PDFs and other documents

We are currently reviewing our downloadable documents by order of most frequently visited.
During this review, we are either changing the documents into webpages or applying accessibility
standards as appropriate.
Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting
the accessibility regulations.

What we’re doing to improve accessibility

We are currently reviewing our website and have developed an accessibility roadmap that shows
how and when we plan to improve accessibility.
We carry out weekly accessibility testing applying WCAG 2.1 AA standards.
We do a combination of automated and manual testing.
We welcome feedback from all our users through our email.

Preparation of this accessibility statement

This statement was prepared on 01 August 2020. It was last reviewed on 20 September 2020.
This website was last tested on 22 September 2020, conducted by the Flourish team.

We use a combination of methods to test the accessibility of the website:

• Automated software such as Siteimprove to review and find accessibility issues
• Manual sampling and testing of pages using the Government Digital Service Checklist