If you wish to access email via an email client (Outlook, Apple Mail etc.), please connect with IMAP and SMTP.
The mail servers are: mail.hostedemail.com
IMAP: 993 (SSL enabled) or 143 (SSL disabled)
SMTP: 465 (SSL enabled); 25, 587(TLS), or 8025 (SSL disabled)
POP3 access is not recommended but here are the ports: POP3: 995 (SSL enabled) or 110 (SSL disabled)
The username will be the email address, e.g. email@example.com and use the password you were supplied with.
If you are still having problems with your account, please email support at firstname.lastname@example.org