Privacy Policy

We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our services online or through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”). This policy gives effect to our commitment to protect your personal information and has been adopted by Flourish.

WHO ARE WE

We are an independent design agency.

When we say ‘we’ or ‘us’ in this policy, we’re generally referring to the separate and distinct legal entities that make up Flourish (although it does depend on the context). It also includes any other businesses we add to this group in the future.

WE PROMISE

We’ll only ever collect information we’re going to use, and we’ll always make it clear how we’ll use it. If you ever want to change your details, or opt out of our communications, you can email us at hello@flourish.agency

· We’ll only collect information that will help us deliver the best service for you.

· We’ll make sure you’re clear about where your data is used, and what for it’s used for.

· We’ll never give, sell or rent your information to third parties for marketing purposes.

If any questions come to mind as you’re reading through our Privacy Policy, or you want to know more about the data collected on you, you can email us at hello@flourish.agency

WHAT SORTS OF INFORMATION DO WE HOLD

Your contact information
We’ll hold contact information you provide to us (such as your name, address, phone or email) when you sign up to events or submit your details through our website.

HOW DO WE USE YOUR INFORMATION

We may use your information to:
Send you newsletters detailing latest industry news
Ask for your views on our services
Let you know about any changes to our services
Send you communications that you’ve asked for

Any information that you submit to us is stored on secure servers. We also review our retention periods for personal information on a regular basis, so we’ll only hold your information on our systems for as long as is necessary.

WHO WE MIGHT SHARE YOUR INFORMATION WITH

We may share your information with third party services, but only in order to complete a task or provide a service on your behalf. For example, we may pass your information to a third party service in order to send you a newsletter. But please know that when we do use third party services, we only ever send them the information they need to deliver that service. They’re contracted to keep your information secure, and cannot use it for marketing purposes.

We’ll never release your information to any third parties beyond the Flourish Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example, by a court order or for the purposes of preventing fraud or other crime.

Collection of Data
Our site uses technologies of third-party partners such as MailChimp, NextRoll, Albacross, Full Story, Facebook and Google to help us recognise your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the services that are likely to be of more interest to you. Specifically, NextRoll/Facebook/Google collect information about your activity on our site to enable us to measure and analyse traffic and browsing activity on our site.

We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with NextRoll/ our advertising partners. This allows our partners to recognise and deliver you ads across devices and browsers.   To read more about the technologies used by NextRoll/our partner and their cross device capabilities please refer to
NextRoll’s Privacy Notice
MailChimp Privacy Notice
Google Privacy Notice
Facebook Privacy Notice
FullStory Privacy Notice
Albacross Privacy Notice

Opting-Out
Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

The NAI’s opt-out platform
The EDAA’s opt-out platform
The DAA’s opt-out platform

KEEPING YOU INFORMED ABOUT OUR PRODUCTS AND SERVICES

We would like to keep you up to date on the latest industry news and Flourish thought leadership activity. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means.

You can unsubscribe from all communications at any time.

SECURING YOUR DATA

We know how important it is to protect and manage your personal data, so we thought you’d want to know about the measures we have in place.

We use computer safeguards such as firewalls and data encryption to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

We also may need to transfer your information to other group companies or service providers in countries outside the EEA (European Economic Area). This may happen if our servers or suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area.

HOW LONG DO WE KEEP YOUR INFORMATION FOR?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies to our website only, so we encourage you to read the privacy statements on the other websites you visit. We cannot be held responsible for privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you arrived at our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that site. So we recommend that you check the policy of that site too.

SHARING YOUR THOUGHTS

When using one of our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example when you ‘like’, ‘share’ our content. When doing this your personal information may be visible to the providers of those social networks, their other users and/or Flourish. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

SECURITY

We take security measures to protect your information including:  implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information; never asking you for your passwords; advising you never to enter your account number or password into an email or after following a link from an email.

CONTACT US

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by email: hello@flourish.agency

POLICY CHANGE

This privacy policy was most recently updated in January 2020.

FLOURISH COOKIE POLICY

We use a feature of your internet browser called a ‘cookie’ on this website. We do not use ‘cookies’ to retrieve personal information about you from your computer. We will only gain such information if you have knowingly and willingly provided such information to us.

OUR ASSURANCE

At Flourish our mission is “To create space where sustainable commercial advantage can thrive through lasting impressions that evoke brand loyalty”.

We value our relationships and understand how important it is to treat the data we capture correctly. We consider this information a vital part of our business, so we can bring you great quality service. We do not, nor will we ever sell, rent or loan any data to 3rd parties that identifies you without your consent.

YOUR ACCEPTANCE

We hope that after you have read our policy you will have sufficient details about the ‘cookies’ used on this website to be reassured that we use them responsibly.

By navigating around this website we will assume you are happy with ‘cookies’ being set by us to improve your online experience at Flourish. The cookies enable us and selected suppliers to show you products that we believe you will be interested in.

WHAT IS A COOKIE?

A ‘cookie’ is a very small piece of information in the form of a text file placed on your computer hard drive by lots of the websites that you visit. ‘Cookies’ allow us to help you get the best out of your visit to the website and improve your user experience, for instance by remembering that you have visited before. They can also be used to make sure that the advertising you see is relevant to you.

For further information about ‘cookies’ please visit https://www.allaboutcookies.org/

In this policy we have used the following categories of ‘cookies’

1.    Strictly Necessary cookies
‘Cookies‘ are set to help support the structure of the pages that are displayed to you. These help the website to function and enhance the look and feel of the website. They also help to improve navigation around our website and allow you to return to pages you have previously visited. This type of ‘cookie’ only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

2.    Performance
‘Cookies’ are used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customers’ journeys easier, and if necessary make improvements. The data is aggregated and anonymised, which means we cannot identify you as an individual.

We use a number of tools to carry out analytical functions on our site including Google Analytics.

You can view their privacy policy here: https://www.google.com/intl/en_ALL/policies/privacy/

3.    Functionality
Our ‘cookie’ will remain on your hard drive until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site. It is possible for you to view our website without providing any personal information.

4.    Targeting (i.e. Third Party Cookies and Cookies used for Advertising)
Flourish may set ‘cookies’ on your computer and allow carefully selected third parties to do the same while you are browsing our site. These will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet.

‘Cookies’ are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see. We use these ‘cookies’ to display products and services that we think will interest you, both on our website and on other websites across the internet.

Should you wish to disable your ‘cookies’ from your web browser please see Cookie Maintenance.

This categorisation has been defined by The International Chamber Of Commerce (UK).

HOW DOES FLOURISH USE ‘COOKIES’?

Our ‘cookies’ are used to store basic information, like your user identification.
They do not store password or credit card information.

COOKIE MAINTENANCE

You can set your browser to accept or reject all specific ‘cookies’. You can also set your browser to alert you each time a ‘cookie’ is presented to your computer. You can delete ‘cookies’ that have been stored on your computer but remember, if you prevent us from placing ‘cookies’ on your computer during your visit, or you subsequently delete a ‘cookie’ that has been placed, it will not be possible for you to use our website effectively.

By disabling your ‘cookies’ from the browser settings, you will be restricting the ‘cookies’ that Flourish uses to manage its website and this will have an impact on how the website will function. This will apply to all websites once ‘cookies’ are disabled via your browser settings and not only Flourish website.

If you would like to restrict or block ‘cookies’ that are set by us and other websites, you can do this through your web browser settings. Instructions for how to do this for the four most used web browsers are below. For other web browsers, please use the Help function on your browser for details on how to do this. For information on how to restrict or block ‘cookies’ on your mobile phone, you will need to refer to your handset manual.

GUIDE TO DISABLING ‘COOKIES’ USING WEB BROWSERS

Safari

1.    Go to the Safari menu.
2.    Click on the Preferences.
3.    Click the ‘Security’ tab.
4.    Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.

Firefox 3.0+

1.    Click on ‘Tools’ in the menu bar
2.    Click on ‘Options…’
3.    Click on ‘Privacy’ Tab in the top section
4.    From the drop down box select ‘Use custom setting for history’
5.    Un -tick the box that says ‘Accept Cookies From sites’
6.    Click OK and Close the screen.

Internet Explorer 7.0+

1.    Click on ‘Tools’ in the menu bar
2.    Click on ‘Options’
3.    Click on ‘Privacy’ Tab on top section
4.    Click on the ‘Advanced” button
5.    Select ‘Prompt’ for both ‘First party cookies’ and ‘Third Party Cookies’
6.    Click OK and Close the screen.

Google Chrome 8.0+   Click to ‘Tools Menu’
2.    Click on ‘Options’
3.    Click on ‘Under the Bonnet’
4.    Click on ‘Cookie Setting’ button and tick ‘Block all third-party cookies without exception’
5.    Close the screen.